Khóa học

HANDLING CLIENT CONCERNS

Giảng viên: KnowLay

Develop skills to handle client worries with empathy, turning hesitations into trust and open dialogue for effective franchise consulting.

Đề cương

Chương trình học

27 chương27 bài học2h 20m

    • A Thoughtful ClientVideo5m
    • Empathy Over DefenseVideo5m
    • Listen, Acknowledge, AnswerVideo5m
    • Help, Then ReferVideo6m
    • Goals for Handling Client ConcernsVideo5m
    • Start by Listening FullyVideo5m
    • Acknowledge the FeelingVideo6m
    • Answer at Concept LevelVideo6m
    • Stay HonestVideo5m
    • Never Pressure the DecisionVideo5m
    • Make No PromisesVideo5m
    • Refer With ConfidenceVideo6m
    • The Power of SilenceVideo5m
    • Defensive or CuriousVideo5m
    • Pushing or GuidingVideo5m
    • Myths and Risk SignalsVideo5m
    • Educate, Then ReferVideo5m
    • Four Pillars of TrustVideo6m
    • Dana Raises a WorryVideo5m
    • Skills to CarryVideo5m
    • Questions to Ask Before You RespondVideo5m
    • Where You Must ReferVideo6m
    • Key Takeaways on Handling ConcernsVideo6m
    • Showing Up With EmpathyVideo5m
    • TestBài kiểm tra